Payment terms

These payment terms apply to purchases of books and other products in the online shop operated by Trældal Forlag AS, company reg. no. 938 272 263.

1. Seller

Trældal Forlag AS
Trældalsveien 85, 8519 Trældal, Norway
Company reg. no.: 938 272 263
Email: post@traeldal.no
Phone: +47 90 61 07 70

2. Payment methods

We offer the following payment methods in the online shop:

• Vipps – instant payment via the Vipps app.
• Payment card (Visa/Mastercard) – processed by a secure, external payment provider.

Payment is normally charged when the order is placed. For pre-orders, payment may in some cases be charged at the time of order, with delivery at a later agreed date – see the product description for the relevant book.

3. Security

All payment information (card details, Vipps confirmation, etc.) is handled by approved and secure payment solutions. Trældal Forlag does not store card details itself. All communication between your browser and the payment solution is encrypted (SSL/TLS).

4. Prices and VAT

All prices are shown in Norwegian kroner (NOK) including any applicable VAT. Books are exempt from VAT under Norwegian VAT legislation, which is reflected in the listed price. For products other than books, VAT may apply and will be clearly shown in the price before you complete your purchase.

Any shipping or delivery cost is shown in the cart before you confirm the order, and is charged together with the item total.

5. Order confirmation

Once your order is registered, you will receive an order confirmation by email listing the ordered items, price, any shipping cost and the total amount. A payment receipt is sent by the payment provider (Vipps or the card acquirer).

6. Right of withdrawal

As a consumer you have a 14-day right of withdrawal under Norwegian consumer protection law, counted from the day you receive the item. The right of withdrawal does not apply if the item is custom-made or sealed and the seal has been broken after delivery. Please contact us at post@traeldal.no to exercise your right of withdrawal.

7. Complaints

If an item is defective or does not match your order, you have the right to make a complaint under the Norwegian Consumer Purchases Act. Please contact us as soon as possible, and no later than a reasonable time after the defect was discovered.

8. Contact

If you have questions about payment or an order, please contact us at post@traeldal.no or +47 90 61 07 70.

These terms may be updated from time to time. The current version is always available on this page.